What is a credit union?  
A credit union is a cooperative, not-for-profit financial institution, owned by its members and organized to promote thrift and provide credit to members. Membership is limited to those who share a common bond of employment, community or association. 
 
NESC FCU was established in 1958 to serve IRS employees and their families. Since then we have expanded to serve over 50 employee groups, we have three branch locations and offer a full-service 24/7 Virtual Branch. 
 
The credit union is managed by a volunteer board of directors. Members elect and serve on the Board of Directors. Members also serve on the Credit Committee which decides which loans to grant and also the Supervisory Committee which oversees that Credit Union operations are conducted in accordance with the regulations of the National Credit Union Administration (NCUA), a federal government agency. 
 
The board hires a management team to operate the credit union. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution that exists to benefit them. 
 
 
What is the purpose of a credit union? 
The primary purpose of credit unions is to encourage thrift and make loans to members. As non-profit institutions, credit unions can typically charge lower rates for loans and pay higher dividends on shares. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services. 
 
 
Who owns a credit union?  
Our members! Each credit union member owns one "share" of the organization. Members age 18 and older are even entitled to vote on important issues, such as the election of representatives to serve on the Board of Directors. 
 
 
What is the difference between a credit union and a bank? 
Unlike banks, credit unions are member-owned, not-for-profit institutions. Member-ownership gives us the incentive to focus completely on providing value to members. Banks are for-profit institutions, typically owned by stockholders. 
 
 
Who is eligible for membership with NESC Federal Credit Union? 
Membership is open to employees and retirees of our Employer Groups and their family members. Learn more. 
 
 
How can I join NESC Federal Credit Union?  
If you meet our eligibility requirements, you can join! Simply open a Share Savings account with a minimum deposit of $25. Contact us for more information on becoming a member. How can I offer membership to my company's employees? Please contact a Member Services Representative for more information at (978) 688-8800. 
 
 
Can children open accounts with NESC Federal Credit Union?  
Yes, if they are relatives of current members. 
 
 
How do I access account information by phone?  
With our Audio Response System, you can access account information and perform transactions any time, just by dialing (800) 514-9322 from a touch-tone phone. This free service is available 24 hours a day, 365 days a year. 
 
 
What is NESC Federal Credit Union's routing number?  
Our routing number, also known as our ABA number, is 211380302 
 
 
Are savings deposits insured?  
Yes. All Savings accounts are insured up to $250,000 by the National Credit Union Administration (NCUA), an agency of the federal government. Deposits in excess of the NCUA limits are insured up to the statutory Massachusetts limits by the Massachusetts Share Insurance Corporation (MSIC). When I deposit funds, how long does it take before those funds are available? Please review our funds availability policy. 
 
 
What are the fees for products and services?  
We offer low or no fees on our products and services. Please review our schedule of fees. 
 
 
Who is eligible for direct deposit?  
All members are eligible for direct deposit of funds to their Checking, Savings, or Club accounts. Members may arrange for direct deposit of any regular check, such as their paychecks, pensions, Veterans Administration (VA) checks, and Social Security payments. 
 
 
How do I begin direct deposit?  
For direct deposit of your paycheck, contact your employer’s payroll department for the appropriate forms and information. 
 
To arrange direct deposit of your Social Security and/or Social Security Supplemental Income payments, call the Social Security Administration at (800) 772-1213.To arrange direct deposit of your pension checks, call your employer’s human resources department. 
 
 
How do I stop direct deposit or change the amount directed to my accounts?  
To stop direct deposit of your paycheck or to change the amount of your paycheck directed to each of your accounts, contact your payroll department. To stop or change direct deposit of pensions, VA checks, or Social Security payments, please contact the appropriate agency. 
 
 
What if I my Visa ATM/Debit Card is lost or stolen?  
Contact us during business hours. After hours and on weekends, contact the card issuer directly at 1 (800) 472-3272. 
 
 
What should I do if I forget my PIN for my Visa ATM/Debit Card?  
To reset your PIN or password, contact Member Services. 
 
 
What if my Visa credit card is lost or stolen?  
Contact us during business hours. After hours and on weekends, contact the card issuer directly at 1 (800) 543-5073. 
 
 
How should I inform the credit union if I move or change phone numbers?  
Please contact us to fill out a change of address form. 
 
 


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