Watch Out For Scammers Claiming To Be From Your Bank
Scammers often pretend to be your bank — knowing how to spot the warning signs can help keep your money and personal information safe.
Watch Out for Caller ID Spoofing Scams
Your phone rings, and you see your bank’s name appear on the caller ID — so you answer.
The caller says they’re from the institution’s customer service department and that there is a problem with your account that needs immediate attention, but you get nervous when they start asking for personal things like your PIN, account password, or even to send them money. What should you do?
Hang up because this is likely a caller ID spoofing scam, where scammers use technology to make it look like a legitimate bank is calling — even though they aren’t. This scam is designed to trick you into divulging important information that could be used to drain your account or be used to sell to crooks.
What You Should Know
Here are a few important things to remember if this ever happens:
- Banks and credit unions — including NESC Credit Union — will never call you unexpectedly and ask for your full account number, online banking password, or PIN. Even if the caller sounds convincing or pressures you to act quickly, don’t share this information, even if the caller threatens penalties.
-
Scammers may also instruct you to withdraw cash or move money and convert it to cryptocurrency (such as Bitcoin).
No legitimate bank or credit union will ever ask you to move money, purchase cryptocurrency, or send funds to “protect” your account. If you’re asked to do this, stop immediately — it’s a scam. - If something doesn’t feel right, even a small suspicion that the call is a scam, hang up. Then call back using a trusted phone number — such as the number on the back of your debit or credit card or NESC’s official branch number — to ask if there’s truly an issue with your account.
- The same type of scam can happen by text or email. If a message claiming to be from your bank asks for personal information or directs you to click a link, don’t respond, and never click the link. Instead, contact your financial institution directly using verified contact information.
Stay Alert, Stay Protected
Knowing the warning signs and taking a moment to pause before responding can help protect your money and personal information.
If you ever have questions about a call, message, or email claiming to be from NESC Credit Union, our team is always happy to help you confirm what’s legitimate. You can even ask for our CEO to confirm and put you at ease.
Staying informed is one of the best ways to stay secure.